Customer Services
Service timeliness
When a fault report is received from customer〈including telephone,
fax and email〉:
LABTONE will respond within 4-8 hours (working time), provide
solutions and eliminate faults within 12-24 hours. After the
equipment's guarantee period ended, supplier still has obligation
to provide users with technical supports and after-sales services.
Presales:
a.Technical consultation: test method, laboratory planning and
suggestion.
b. Equipment selection: selection scheme, FAQ.
c. Product testing scheme.
In-Sales:
a. Customer communication and progress report.
b. Guidance for pre-installation preparation, equipment
commissioning and test run.
c. Calibration (when Third Party’s verification is required).
After-Sales:
a. Technical training: operation of equipment, daily maintenance,
common fault diagnosis and
troubleshooting.
b. Scheduled on-site service: Detection of problem as soon as
possible in order to eliminate equipment
and anthropogenic hazards. This is to ensure long term and stable
equipment operation as well as
delivery of latest technical information.
c. Technical support: special paid services are provided according
to customer’s needs.
Company Profile
Labtone Test Equipment Co., Ltd. is a +15 year China manufacture of
reliable, cost-effective equipments. Our superior products mainly
include: Vibration Test Systems, Shock Test Systems, Bump Test
Systems, Drop Tester, Packaging Transportation Simulators, and
Combined Environmental Test Chambers.
Labtone started business in 2002 in a plant located in Shenzhen and
moved to our new, expanded 6,000 square meter facility in Dongguan,
Guangdong in 2015. Today, our products are found around the world
in electronics, automotive, aerospace, telecommunication,
optoelectronics instrument and industrial machinery applications.
Our experience and commitment to new product development has
resulted in products that are easy to use, accurate and designed
for decades of service.
Labtone products carry a one-year(12months) warranty. We provide
comprehensive factory services and supports, technical literatures,
manuals and guides as well as having qualified staffs and experts
to solve your problems.
We sincerely invite you to visit our factory.
